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Here is the FAQs



How do I use Gate 365 for Shopping?
You can earn Avios by completing purchases with participating retailers when you shop online through the BA eStore.
Not an Executive Club Member? If you are not an Executive Club member you can join here now.
Do I need to join the British Airways Executive Club to earn Avios when I shop through Gate 365?
Yes, you need to be an Executive Club member to earn Avios. As long as you're an Executive Club Member and have signed in to your account, you’ll earn Avios when you access the retailer’s site through Gate 365.
Can I purchase from Gate365 if I am not an Executive Club Member?
You can browse Gate365 without being a member, however, you’ll need to sign in to your Executive Club account as an Executive Club Member to earn Avios for purchases from participating retailers. Not an Executive Club Member? Really? Sign up now.
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How do I start shopping and earning?
  • Access Gate 365 and make sure you’re signed in to your Executive Club account.
  • Choose a retailer you want to shop with and click the ‘Shop Now’ button.
  • Remember, you must sign in and click through to the retailer’s site from Gate 365 every time you shop for us to track your Avios.
Is it more expensive to shop via Gate 365 for Shopping?
No, you will not spend any more by using our site – and you’ll get the benefit of earning Avios! It’s the same price as shopping directly with the retailers, so you won’t miss out on any of their special offers. By using our site you can earn Avios on every purchase.
If I am a member of a retailer’s own loyalty program will I still earn Executive Club Avios?
Yes, you will still earn Avios but we would advise that you don’t purchase any items that you have previously saved to your cart – this could affect receiving your Avios. It’s best to start your shopping directly from Gate 365.
I signed into my Executive Club Account and made purchases via Gate 365 for shopping, but my orders aren't showing up in my Account - what's going on?
  • It takes up to 5 working days for a purchase to display as ‘Pending’.
  • It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase - without them there’s no way for the system to allocate Avios to your Account. Read more about cookies.

If you’d like some help figuring out what’s happened, please contact us.

My cookies are enabled but my purchases still aren’t showing up in my Account?

Here are some best practice guidelines to help make sure you receive your Avios:

  • Make sure you sign in to your Executive Club account before clicking on the ‘Shop Now’ button Gate 365.
  • Complete your purchase online, all in one session.
  • If you decide after check out that you want to purchase something else, close the retailer site window and start the process again, starting from Gate 365.
  • Don't retrieve previously saved items in your shopping cart; start completely from scratch.
  • If you're buying insurance, make sure you start from a completely new quote; don't retrieve a saved one or use a renewal offer if you're already a policyholder.
  • Don’t click on another banner or website promoting the retailer before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from Gate 365 can affect tracking.
  • Don't use "refer a friend" programs, again this changes the referrer.
  • Telephoning the retailer to complete or modify your order will likely override the BA eStore tracking (and therefore your Avios).
  • Increasingly some internet security and ad blocking software programs prevent the special tracking codes we need to track your purchases, please disable your program before using the BA eStore.
Why have my Avios been declined?

Avios can be cancelled for a number of reasons. The most common are:

  • You have returned the products you purchased to the retailer
  • Your payment failed or you didn’t meet the requirements of the retailers credit check
  • Your new registration has not been deemed genuine
  • Your last click with this retailer didn’t come from Gate 365
  • Your transaction didn’t meet the retailer’s Terms and Conditions
  • If a coupon code is used that is not listed on Gate 365, no Avios will be earned
I forgot to sign in to Gate 365 before shopping with a retailer. Can I still have my Avios?
Sorry, but we’re unable to allocate Avios for any purchases that did not originate from Gate 365. The next time you shop, always access the Retailer’s website via Gate 365 so we can track your visit and allocate Avios.
Are my Avios immediately credited to my Executive Club Account?
  • When you buy something from a retailer, the transaction will appear in your Gate 365 Transaction History as ’Pending’ within 5 working days.
  • We'll confirm the transaction with the Retailer before updating the transaction status to 'Approved'. Most purchase will be approved within 40 days and are subject to the Retailer's Terms & Conditions.
  • Once ‘Approved’ the Avios will be posted to your Executive Club account within 48 hours.

If you need some help claiming missing Avios please contact us.

How do I know how many Avios I'll earn?

Gate 365 will clearly outline how many Avios you'll earn for purchases with participating retailers. In most cases, this will be expressed as a number of Avios earned per £1 spent at the retailer.

  • For example, if the retailer is offering 2 Avios per £1 spent, and your transaction total is £50 (excluding any taxes and shipping) you can expect to receive 100 Avios.
  • In another example, you may not earn Avios per £1 spent, but rather a certain number of Avios for a single purchase, or by registering for a service with that retailer. In this instance, you'll receive Avios for that one action, but not for subsequent actions or purchases on that retailer's site.
Will I earn Avios for shipping/handling or tax included in my transaction?
Avios are not earned on shipping, handling or any taxes.
Can I see my Gate 365 shopping transaction history?
  • You can see all your transactions whether they are ‘Pending’, ‘Approved’ or ‘Declined’ within your Gate 365 Account area.
Why do I earn more Avios with some Retailers than with others?
It’s the Retailers who decide the level of Avios given for shopping with them. Be sure to check out how many Avios the retailer offers before completing your purchase.
Why have I earned more or less Avios with same Retailer?
Avios rates can go up or down, and some retailers may offer bonus Avios offers from time to time. The current earning rate is always displayed on Gate 365 so remember to look at the current rate to know how many Avios you’ll earn.
There's an online shop I visit frequently, but it's not part of Gate 365. How can I get it added?
We're constantly adding and looking for new Retailers, so if you know of a great online service or shop that you'd like to see added to our growing list, please let us know.
What happens if I cancel a purchase I’ve made or want a refund?
You can cancel purchases and get a refund in the usual way that you would do directly with the retailer, subject to the retailer’s terms and conditions. However, you will not earn Avios for any cancelled or refunded orders. If you cancel a purchase after Avios have been posted to your Executive Club account, we reserve the right to deduct such Avios from your account.
I was interested in a Retailer who is no longer listed, can you tell me why?
From time to time Retailers may decide they no longer wish to participate in Gate 365 and offer Avios to members. When this happens, we thank them for participating and remove them from our listings.
Can I use my Avios to purchase products directly from Gate 365?
At this time, Executive Club Avios cannot be used to make purchases through the BA eStore. Any Avios earned through Gate 365 will be posted to your Executive Club account and can be used to book reward flights with British Airways, Iberia and our oneworld and other partner airlines, wherever there's availability. You pay Avios plus a cash amount to cover the taxes, fees and carrier charges.
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Are my personal details safe?
Your personal information is kept completely confidential in accordance with our Privacy Policy.
Will I be contacted by any of your Retailers?
Gate 365 will not share any personal information about you with our Retailers. Please note though that when you click a ‘Shop Now’ link to a Retailer, you will leave Gate 365 completely and be subject to that Retailer’s Terms & Conditions. If you share your details with a Retailer, they may contact you.
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What’s a cookie?
A cookie is a small piece of data used by web servers to help identify web users. Cookies can be turned on and off by you at any time in your web browser menu. Cookies allow us to track your purchases with participating retailers and allocate your Avios.
How are cookies used at Gate 365?
We use cookies to track Gate 365 transactions so that we can credit your Executive Club account for any purchases made with our Retailers. A piece of code on our Retailers’ websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate Avios to your Executive Club account.
How can I check my cookies are turned on?
In Google Chrome, open the browser:
  • Click the Chrome menu icon
  • Select “Settings”
  • Near the bottom of the page, click “Show advanced settings”
  • In the “Privacy” section, click “Content settings”
  • Select “Allow local data to be set (recommended)”
In Firefox, you open up the browser then:
  • Go to "Tools"
  • Select "Options"
  • Under "Privacy", select "Accept cookies from sites", hit "Ok."
In Safari, you open up the browser then:
  • Go to "Edit",
  • Select "Preferences",
  • Under the "Security" tab in the "Allow Cookies" section, select "Only sites you navigate to", hit "Ok."
In Internet Explorer, you open up the browser then:
  • Go to "Tools",
  • Select "Options",
  • Under "Privacy" move the settings slider to "Medium" or lower, hit "Ok."
*If using any other browser, just check out their Help section.
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What do I do if I’ve forgotten my password?
You will need your Executive Club Login ID you used when you signed up for the British Airways Executive Club and your password to sign in. If you have forgotten your password, please select "Forgot Password" on the main Sign In page and follow the instructions to reset your password.
What do I do if I forget my sign-in details that I used to join with?
If you need assistance accessing your Executive Club account, you can contact us and we'll be glad to assist you.
How do I update my personal details?
You may review and update the personal information you provide by signing in to your Executive Club account and selecting ‘My Account’.
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Where will Gate 365 Retailers deliver to?
You will need to check with each individual retailer for full details of their delivery options.
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How does it work?
To understand how to earn Avios for shopping with Gate 365 please visit our How it works page.
How many retailers do you have in Gate 365?
We have hundreds of retailers currently on the site covering a vast range of shopping categories and we’re always adding more!
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